Frequently Asked Questions

You have questions, we have answers! Below are some of the most commonly asked questions and our helpful answers.

Q. Is there a fee to join?

A. No.  Couldn't get simpler than that!  You only pay for what we ship you.

Q. How does the subscription service work?
A. Super easy! Choose the brush you want, the firmness you want and breeze through our simple checkout process. Your payment will be deducted on the same day every month or every two months.

Q. When will I get my brush(es)?
A.We send brushes out once a week on Wednesday!

Q. Are the brushes biodegradable/recyclable?
A. The brushes are made of sustainable bamboo which can be composted. The bristles are made of Dupont Nylon to give them durability and their awesome colour. You can recycle the brush as a whole, or pull out the bristles with some pliers and compost/recycle the handle. The best way is to re-purpose it, for cleaning something else.  It's totally up to you!

Q. What about the packaging? 
A. The packaging that we use is made from recycled paper and cardboard, making it extremely environmentally friendly. You can throw it straight in the recycling!

Q. How do I cancel? (Not that you're going to want to)
A. You can login to your account at anytime (http://bit.ly/2mcju7D) and change your subscription status.  We hop you'll stay, but we don't make it hard to leave. Any issues, please email hello@brushbetter.com.au

Q. How do I ask you a question that you haven't listed here?
A. Email us! We would love to answer your questions. Please send us an email at hello@brushbetter.com.au.