FAQs

You have questions, we have answers! Below are some of the most commonly asked questions and our helpful answers.

Q. How does the subscription service work?
A. Super easy! Choose the brush you want, the firmness you want and breeze through our simple checkout process. Your payment will be deducted on the same day every month or every two months.

Q. When will I get my brush(es)?
A. We send out the brushes twice a month on the 1st and the 15th. That means no matter when you order, you're only a few days away from receiving your brand new brush!

Q. Are the brushes biodegradable/recyclable?
A. The brushes are made of sustainable bamboo, but the bristles are made of Dupont Nylon to give them durability and their awesome colour. You can recycle the brush as a whole (although that does make the process slightly more complicated), or pull out the bristles with some pliers and compost/recycle the handle. Or re-use it, it's totally up to you!

Q. What about the packaging? 
A. The packaging that we use is made from recycled paper and cardboard, making it extremely environmentally friendly. You can throw it straight in the recycling!

Q. How do I cancel? (Not that you're going to want to)
A. You can login to your account at anytime (http://bit.ly/2mcju7D) and change your subscription status! Any issues, please email hello@brushbetter.com.au

Q. How do I ask you a question that you haven't listed here?
A. Email us! We would love to answer your questions. Please send us an email at hello@brushbetter.com.au and one of our friendly team will respond ASAP!